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Homeland Hospice Honors Veterans

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sign reading 'thank you veterans' next to an american flagLast month, Homeland Hospice was awarded Partner Level Three status from the We Honor Veterans program – a program that was created by the National Hospice and Palliative Care Organization (NHPCO) in collaboration with the Department of Veterans Affairs (VA). Its objective is to increase access to and improve the quality of healthcare for all veterans. This includes from the moment they retire or are discharged through end of life.

“Homeland Hospice has been involved in the program for about five years,” stated Leanne Porterfield, Coordinator of Volunteers for Homeland Hospice. “All agencies need to apply to the “We Honor Veterans” program to be involved. You first begin as a recruit, then progress through applications and development of programs to reach levels one, two, three and finally four. We are currently working on our Level Four status and our goal is to attain it within the next six months.”

The requirements to reach each level are different, but include community presentations, connections with a regional Veteran Community Partnership and education of all staff. The requirements are designed to strengthen the relationship between the Veterans and the VA and offer education about hospice care.

In the months of April through June, Homeland Hospice served 62 Veterans. Thirty, or nearly half, of those Veterans had served in World War II. This statistic is a little unique as many other hospices across the nation are seeing a decline in World War II Veterans receiving services, as the number of patients who served in more recent wars has increased.

The We Honor Veterans program’s model of care for Veterans is to support the philosophy of quality compassionate care at end of life, while adding the extra support that Veterans need. Veterans sometimes face death differently – they’ve seen active combat, were in active combat, witnessed the death of comrades. Many Veterans were taught to “hold in” their feelings about what they experienced or ignore what they went through or what they saw, as they ‘had to get up every morning and face it again’. And they returned from this military service ready to move on with their life, often putting those war memories aside. But at end of life, they may still have a need to share those memories and release some of the associated pain. The Homeland Hospice team is trained to serve Veterans with the supportive care they need and deserve. Sometimes, it’s encouraging them and listening to them share their stories. And always, it’s remembering to say ‘thank you for serving to protect our country’s freedoms.’

Homeland Hospice also provides Pinning Ceremonies for Veterans to offer a special tribute and recognition for their courageous efforts and their selfless involvement in the military. The ceremony, performed by Veteran volunteers and Hospice staff includes sharing a certificate and an American Flag, and giving them a pin to signify the branch of service in which they served. In the months of April through June, sixteen ceremonies were completed.

Homeland Hospice believes that every Veteran – those in our service as well as those we meet in our everyday lives, deserves a heartfelt thank you – it is the least we can to for all they have done for us. For more information about We Honor Veterans, please visit their website at www.WeHonorVeterans.org.

The Best of Cumberland County

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graphic showing homeland's best of cumberland county awardsThank you Cumberland County!

Each year The Sentinel asks its readers to vote for who they believe is the best of the best in the county in nearly 130 different categories.

Homeland Hospice was recently awarded first place in the Hospice Provider category for The Best of Cumberland County 2017. Homeland At Home came in second place (runner-up) for the In-home Care Provider category.

“We are sincerely honored that we were chosen as the favored provider,” stated Wendy Shumaker, Assistant Director of Marketing for Homeland Hospice, HomeHealth & HomeCare. “Our team of nurses, social workers, spiritual counselors and more are so compassionate and do an amazing job! I’ve never worked anywhere there was so much drive to provide excellent services.”

Homeland revealed that they did not tell their friends and family members to vote for them. “We did not tell anybody about our participation,” added Shumaker. “All of the votes were truly authentic.”

Homeland Hospice: YOUR Choice, OUR Privilege

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pair of hands holding another person's handWhen faced with a life-threatening illness, making serious decisions about your care can be overwhelming.

At Homeland Hospice, our goal is to make you and your loved ones informed of the choices you have. We encourage all patients to have a face-to-face conversation with their doctors, caregivers, and spiritual advisors in order to help make informed decisions consistent with their wishes.

“All patients have the right to freedom of choice when faced with needing hospice,” stated Debbie Klinger, RN and Director of Homeland Hospice. “And all of us at Homeland feel privileged to be a part of our patients’ care.”

Homeland Hospice believes that needless pain is unnecessary when a person is nearing the end of life. We provide a dedicated team of skilled professionals at the very center of each patient’s care.

 

Rights and Choices of a Hospice Patient

According to the National Hospice and Palliative Care Organization (NHPCO) a hospice patient has the right to be informed of his or her rights … and choices. Hospitals and medical providers must provide a patient with choices for their end of life care, including hospice providers.

 

What are your rights?

  • Be treated with respect.
  • Receive quality end-of-life care.
  • Receive spoken and written notice of his /her rights and responsibilities in a manner they understand during the assessment meeting with hospice staff.
  • Receive information on advance directives including a living will and healthcare surrogate.
  • Voice concerns and not be discriminated against for doing so.
  • Receive pain management and symptom control.
  • Be involved in developing his or her hospice plan of care.
  • Refuse care or treatment.
  • Choose his or her attending physician.
  • Have a medical record.
  • Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse.
  • Receive information about the services covered under the Hospice.
  • Receive information about the services that the hospice will provide and any limitations on those services.

Homeland Hospice provides you these rights both verbally and on paper. It truly is YOUR choice how we manage your care and OUR privilege to provide it for you.

Please feel free to email us with any questions you may have.

 

National Hospice & Palliative Care Month slide

How to Choose a Quality Hospice

Volunteer spotlight: Andy and Sherry Lank

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hospice volunteers sherry and andy lankIn 2012, Andy Lank’s parents died within eight months of each other. In the midst of caring for them and then grieving their deaths, Andy and his wife, Sherry, found consolation from the people of Homeland Hospice.

“They really helped us through the grieving process and were able to ask the right kinds of questions that helped us process everything,” says Andy. “They make you feel comfortable to talk about grieving.”

Today, Andy and Sherry Lank, of Enola, are mainstays among the dedicated volunteers of Homeland Hospice.

“We were extremely pleased with the care and comfort Andy’s parents received,” says Sherry. “We wanted to be a part of it and give back.”

The hospice movement, founded by volunteers, continues to rely on dedicated people who share their time, talents, and compassion. Andy and Sherry bring the perspective of caring for loved ones at the end of their lives and finding comfort and support through Homeland Hospice.

“Helping people who are at the end of their lives makes you forget about your own aches and pains and problems,” says Sherry. “It’s hard to be . . .” She pauses, looking for the word.

“Sorry for yourself when you see the condition of someone else,” says Andy, completing the sentence.

Sherry, who started volunteering in 2012, helps Homeland Hospice patients with whatever they need, whether it’s getting groceries, reading out loud, or sitting and talking.

“One woman I visited, we’d sit and watch Hallmark movies,” she says. Sherry also helps with paperwork, freeing staff “to do more important things.”

Andy started volunteering in January 2015, after retiring from a career in installing and servicing dental equipment. Homeland Hospice personalizes services to the needs of families and patients, he says, and they understand that “everybody deals with grief in their own way.” He has helped with administrative work, built a storage shelf, and visited patients.

A U.S. Navy veteran, Andy also joined a new initiative to honor hospice patients who are veterans. He goes to them, wearing a Navy veteran’s hat, and reads a certificate recognizing their service.

“It makes me feel good to see that sparkle in their eye when you mention their military service and they see another vet honoring them,” Andy says. “It feel goods to touch their lives.”

Together, Andy and Sherry participate in Homeland Hospice fundraisers and events. He was the hot dog guy for the hospice yard sale. She went Christmas caroling to patients’ homes. The Lanks “help in so many different ways,” says Leanne Porterfield, Homeland Hospice Coordinator of Volunteers. “They’re always willing to jump in and help whenever we ask.”

Andy credits Sherry with bringing her upbeat and inquisitive nature to Homeland Hospice. Sherry says that Andy, with his infectious laugh, “is the kind of guy you just want to be around.”

When it comes to Homeland Hospice, both are ready to do whatever needs to be done.

“I hate to say no to them,” says Sherry, “because they never say no to us.”

Volunteers, a Key Part of Homeland Hospice

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hospice volunteer Claudia Diane BrownHospice care in America was founded by volunteers and remains a core part of the strength, support, services and comfort that hospice continues to provide to patients and their loved ones. Indeed, Medicare regulations require that hospices have trained volunteers for the services they deliver to individuals and families.

At Homeland Hospice, our trained, dedicated and caring volunteers help support individuals and their families in their homes. Assistance may include aid with light housework, preparing small meals, running errands or otherwise providing respite to family caregivers and comfort and companionship to patients.

Other Homeland Hospice volunteers provide key office administrative support, allowing our professional staff to spend more time focused on serving individuals and families rather than on paperwork.

They are trained to watch for signs and symptoms of life-limiting illnesses and help patients cope with loss, grief and bereavement – as well as the simple act of really listening.

Homeland Hospice just would not be the same without our dedicated, trained and committed volunteers.

 We’d like you to meet a couple of them now to learn why they volunteer at Homeland Hospice and how this experience enriches their lives, as well as the lives of the individuals and families they serve.

 

Working behind the scenes so Homeland Hospice staff can remain on the front lines

Claudia Diane Brown has a knack for organization and she has a love of serving her fellow man. The Capital Blue Cross retiree combines these assets as an administrative volunteer in the Homeland Hospice office.

Claudia came to Homeland after hearing about its work from her substitute church pastor, the Rev. Anne Myers, who also happens to be Homeland Hospice’s spiritual counselor.

“She spoke to our Sunday school about hospice and the need for volunteers,” Claudia recounts. “I ended up getting three more people to come and volunteer with me. From the very beginning, from the very first day, all the Homeland Hospice people were so compassionate, so friendly and so willing to let you know you are appreciated.”

Claudia, who has volunteered for more than a year, assists with administrative work, mailings, filing, preparing patient notebooks and other paperwork. She compiles the blank patient booklets, adding all the necessary forms, pamphlets and papers so the intake folders are ready when the nursing staff needs them.

This year, Claudia plans to help with Homeland Hospice’s membership mailings, its donor outreach and fundraising.

“It is just a very nice atmosphere, and it makes you want to help out,” said the 67-year-old. “I joyously go every week. It is just so gratifying to be doing something and making a difference and being appreciated.”

There’s also a personal side to her dedication to hospice.

“My mother had hospice. She had it in her home,” Claudia says. “I just always felt I wanted to give back. Whatever I can do to lighten the load of those who serve the patients, so they have more time with the patients, is what I want to do. Whatever they need, I am happy to help them with.”

 

Being there for a family in need is its own reward

Keith Rockey often wonders how it is, that although he is the volunteer helping an individual and his loved ones, he feels like the one being rewarded.

This is the gift of being a Homeland Hospice volunteer. Keith ventures into the homes of patients to provide comfort, companionship, respite – pretty much anything the family might need.

The 73-year-old says he learns something profound about the gift we call life from every patient and family he helps.

“The families are so thankful for what I do,” Keith says. “But I get so much from them. I am so blessed to receive it.”

Keith usually volunteers a couple of days a week, spending at least three or four hours at a time with a patient. During that time he does light housework, runs errands and simply offers companionship.

After each visit, he finds his spirit is lifted a little higher.

“When I leave their home, I am more fulfilled than they can ever imagine,” Keith says. “I am filled with grace. I learn a lot from the patients and the families. I learned a lot about love. All I can say is it is so fulfilling to me. I receive more from them than they receive from me. It’s redemption, I guess you could say.”

 

The demand for hospice volunteers will only increase

The hospice movement will continue to grow to meet the increasing needs for this vital, dignified, life-affirming service on the strength and support of volunteers.

“Hospice will only grow,” predicts Keith, who has been volunteering for 13 years, two of them with Homeland Hospice.

“I think hospice will only get bigger and need more volunteers,” he adds. “The future for hospice in this country is unbounded. We are all going to face the end of life. And hospice is the way to do it.”

But far from being dominated by death, the hospice philosophy and the hospice volunteer spirit are about validating and enriching the life that is left.

“Don’t fear it,” Keith urges prospective hospice volunteers. “And don’t sell short that you can’t do it. We are fearful of things we don’t know much about. And we fear death, and we don’t want to be around people who are dying. I was the same way. But you don’t know, you really don’t know.”

Because life abounds in hospice.

Says Keith: “Of all the years I have volunteered, I have not heard one complaint or one person who was ‘down’ because they are dying. A lot of them reminisce about their life, and they are glad to do it in a happy way. It’s very graceful.”

Equally graceful are our dedicated Homeland Hospice volunteers who give so freely of their time and talents to strengthen and reaffirm the spirit of the hospice movement.

In the process, they lighten the load and brighten the spirit of individuals and their families who are facing life’s ultimate transition.