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Homeland Director of Emergency Preparedness and Purchasing Kelly English: A passionate steward

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Director of Emergency Preparedness and Purchasing Kelly EnglishWhen buying Homeland equipment — from large purchases down to the right chair a resident needs to live and move comfortably — Kelly English makes one thing clear.

“I will never sacrifice quality to get a better price for something,” he said. “I’m never going to skimp on quality just to get a cheaper price.”

Kelly English joined Homeland in July 2023 in the dual role of Director of Emergency Preparedness and Purchasing. His career and degrees in law enforcement and homeland security prepared him for his crucial responsibilities in emergency preparedness. Still, he also takes his purchasing responsibilities seriously for their power to save money while upholding Homeland’s renowned quality and consistency in care.

English graduated from Penn State University, main campus, with a bachelor’s degree in criminal justice. He spent 20 years with the Harrisburg Police Department, retiring in July 2022. For 15 of those years, he was a detective handling the city’s bomb-detecting K9. The role familiarized him with the city’s institutions, including Homeland.

His immersion in homeland security training inspired him to earn a master’s degree in emergency management and homeland security, with a concentration in cybersecurity policy, from Arizona State University’s top-rated program. Upon retirement from policing, he started talking with Homeland about bringing his skills and passion here.

Since joining Homeland in July 2023, English has overseen upgrades that directly impact the lives and wallets of patients and their families. With his knowledge of emergency preparedness and security procedures, he procured systems that leverage the latest technology to ward off threats and protect residents, staff, and visitors of Homeland Center and Homeland at Home.

In purchasing, English has renegotiated contracts to enhance Homeland’s buying power and, by extension, save money for the families of residents. Recently renegotiating the contract for alternating pressure mattresses – a fundamental need to keep residents safe and healthy – he helped Homeland retain the same high-quality mattresses but brought down the monthly fees.

He also ensures that vendors share Homeland’s commitment to the residents and their quality of life. After joining Homeland, he scheduled one of his first meetings with a local medical device supplier who, he knew, could provide the necessary pieces at a moment’s notice.

“This is a 24/7 facility, and our residents can arrive at any time with a new condition that requires specialized equipment,” English said. “I need to know that 24 hours a day, I can get a hold of something no matter where it is. It goes back to never skimping on the quality of care for our residents, so I believe in creating relationships locally with businesses to ensure that the supply chain remains strong.”

The team at Homeland has welcomed him.

“It’s been great,” he said. “Everyone has been extremely welcoming. It is definitely a family atmosphere, which is nice. It’s very supportive. People have been very receptive to me and to what I can bring to the table. It’s a very, very good working environment.”

Outside of Homeland, English and his wife have two kids – a 15-year-old son who plays ice hockey including with the Hershey Jr. Bears and lacrosse, and a 17-year-old daughter who plays lacrosse and field hockey. The busy family lives on a 4-acre farm in the Hershey area. There, they raise pigs, sheep, chickens, and ducks.

The farm is his wife’s passion, but a team effort, caring for livestock – another 24/7 venture – and slaughtering and curing their charcuterie meats. About twice a year, they team with a pair of Ohio butchers who come to the farm and teach interested students, such as organic farmers, their traditional curing processes learned directly from elderly artisans throughout Europe.

English likes taking on challenges, embracing them with his role at Homeland.

“I definitely come to work every day with a passion to keep all of our residents and staff secure and try to make the next day better than the last,” he said. “There is a lot of support throughout central Pennsylvania for Homeland, and I want to be a good steward of that and help Homeland be around for many years to come.”

A people person: Homeland Director of Personal Care and Director of HomeCare embodies trust

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Director of Personal Care and Director of HomeCare Jennifer Murray smiling on a benchWhen Jennifer Murray gives tours to potential personal care residents and their families, she shares Homeland Center’s amazing 156-year history of devotion to the community.

“We’re not going anywhere,” she said. “A lot of times, people like our homey feel. It’s cozy and comfortable here. When I’m doing tours, everyone stops and says hello, and that makes visitors feel welcome. It’s all genuine. That’s how it is all the time around here.”

Jen’s role has expanded since she first joined Homeland in 2016. With a career in nursing – the only thing she ever wanted to do – and 11 years in administration, she stepped in as Director of Personal Care in 2017.

Now, she is in the dual role of Director of Personal Care and Director of HomeCare. Like the Homeland Center personal care staff, the CNAs of Homeland HomeCare help clients through their daily tasks, ensuring they take their medications, eat right, and get any help needed with bathing, dressing, or other needs.

Maintaining Homeland’s stellar reputation for quality across a new front isn’t hard because the foundation of quality “was already there,” Jen said.

“The staff we have in place are exceptional in HomeCare and Personal Care,” she said. “The HomeCare clients absolutely love their caregivers. They care. They get involved. They will let us know if something seems wrong. Their relationships with families are so good that the families will often call the caregiver to tell them that a loved one has been hospitalized before they call the HomeCare office. That’s the level of trust they have in the staff.”

Speaking of trust, Jen is the person you’ve seen in Homeland Center’s television commercials. She is proud to raise awareness of Homeland’s exceptional care, whether at Homeland Center or in clients’ homes.

Her dual role lets her give inquiring callers more options – perhaps letting them know about home care if a loved one isn’t ready for a facility or pointing out available personal care suites for someone who can no longer live at home.

Once in Homeland, residents flourish. Jen works closely with the maintenance department, housekeeping department, and the dietary staff to uphold living and dining standards. She also collaborates regularly with the activities department, cooking up a roster of fun that keeps residents engaged. For Assisted Living Week 2023, Homeland held a fashion show, and residents’ family members got in the spirit, wearing everything from a Rosie the Riveter costume to Hawaiian shirts and leis.

“I love that our families get so involved,” said Jen. “If we invite them to things, tons of family members show up. I’ve never worked anywhere else where families were so involved. Our staff love the residents so much that it’s not work to do special things for them.”

Outside of Homeland, Jen and her husband enjoy traveling to regional sights such as the Poconos, Niagara Falls, and the Finger Lakes. A Florida fishing trip her husband dreams of, postponed by COVID, is back on for next year.

Jen also loves to cook, and she carries on her childhood tradition of Sunday dinners with family, including her daughter and son, who recently returned home from military service.

With her love of decorating, she also brings seasonal cheer to her office in Homeland’s original 19th-century building. Fall décor includes pumpkin figurines and a plaque saying, “I love fall most of all.”

“Fall is my favorite season,” she said. “I like the cooler weather. I love everything pumpkin spice. I just love all of the smells and colors of fall.”

Jen can say, with complete honesty, that work is fun. She carries on the Homeland tradition of treating staff respectfully, recognizing that they have family and obligations outside of work. In turn, the staff focuses on the residents’ needs.

It all comes back to that word — trust.

“Our families trust that their loved ones are going to get the care they need,” she said.

“I’ve had people come up to me and just say, ‘Trust,’ because they hear me say it in the commercials. People see our name, and that’s what they will think of,” Jen said. “You want to have someplace where you can trust the staff and know your loved ones will be cared for. It’s part of Homeland’s legacy.”

Homeland HomeHealth Nurse Treats Every Patient Like Family

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Employee Spotlight: Meet Kerstie Keebaugh

Kerstie Keebaugh, RN Case Manager for Homeland HomeHealth, likes life in a small town. Growing up and living in Middletown, Kerstie has a close network of family and friends as well as extended links to acquaintances of her family. When visiting patients, Kerstie often hears remarks like “I remember your grandparents,” which brings her immeasurable joy, as her grandparents have passed away. Kerstie treats her patients with the same care she would her own family members and welcomes each day as a new adventure.

For Kerstie, the calling to be a nurse came early in life. By the time she was in middle school, she knew she wanted to be a nurse.

“There was no other career for me,” Kerstie says. “I wanted to help others and knew nursing was the best way I could make a difference.”

Prior to working at Homeland, Kerstie had other professional experiences which allowed her to practice nursing but did not provide time for Kerstie to get to know her patients and provide them with the best personalized care. She joined the Homeland HomeHealth team three years ago and it has been a perfect fit.

In her role as a case manager, Kerstie sees about six patients a day and often spends an hour with each one. She often works with patients for months, providing time to form strong bonds and provide optimal care.

“I love seeing patients in their homes instead of an institutional setting,” Kerstie says. “I often feel like I’m part of their families.”

Kerstie works with patients in the Middletown and Steelton areas, which provides unique experiences and connections which can only be found in a close-knit community. During one patient visit, Kerstie was connected with a gentleman who had worked with her grandfather and went on family vacations with Kerstie’s grandparents. During her time with the patient, she heard stories about her grandfather that she had never heard before. In some small way, Kerstie felt like she was caring for her grandfather during her time with her patient.

“I was young when my grandparents died,” Kerstie adds. “I often feel like I’m caring for them now when I work with my senior patients.”

As a HomeHealth nurse, Kerstie is part of a highly trained medical team that includes nurses; physical, occupational and speech therapists; nutritional counselors; social workers; and Certified Nursing Assistants (CNAs) who provide specialized care for patients wishing to remain in their homes instead of a nursing home, rehabilitation center or other care facility.

As Americans in the Baby Boomer generation age, more and more people want the independence and freedom of staying in their homes to live their best possible lives. Homeland HomeHealth helps patients achieve this goal. Home medical care is convenient and is as effective as care received in a hospital or skilled nursing facility.

Kerstie encourages anyone considering a career in nursing to pursue the profession and try different work settings to find the best fit.

“Follow your heart,” Kerstie encourages. “I took a chance with HomeHealth and it has been more rewarding than I ever imagined.”

Homeland HomeHealth serves five counties throughout Central Pennsylvania, providing care in a person’s home.

For more information, call Homeland HomeHealth at (717) 412-0166.

From Candy Striper to CNA: Meet Teena Mowery

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teena mowery, cna

Employee Spotlight

At 12 years-old Teena Mowery from Shippensburg learned she loved to help others while working as a candy striper at a local hospital. This experience led Teena to become a Certified Nursing Assistant (CNA) when she was only 16. Today she proudly works as a CNA for Homeland HomeCare, which has provided a continuum of care for countless clients and their families since its origination six years ago.

Over the past year Teena has worked solely with one client with Parkinson’s disease who resides near Hershey. Through her extended time with the client and his family, she has formed a strong and trusted bond.

“I look forward to seeing him,” Teena says. “I know I can make his day better because he has 100 percent of my time and focus.”

CNAs play a critical role on the HomeCare team as they are trained to notice changes in a client’s health condition, which a caregiver may not recognize. This attention to detail along with support of day-to-day activities provides safety and security for individuals in their care.

During an average day, Teena assists her client with bathing, dressing, feeding and light housekeeping tasks. Her extended time with one client has helped Teena develop a routine, which provides comfort to her client and his wife who also serves as a caregiver.

Recently, Teena helped her client enjoy dinner at a restaurant with his wife and family. While his speech is limited, he shared a touching moment with her.

“He said I love you,” Teena shares. “I know his words meant he is grateful for my support.”

Homeland’s HomeCare services can help improve a client’s quality of life while living safely in his/her home. HomeCare also benefits the primary caregiver who may be unable to perform the daily tasks required to help his/her loved one. This support also gives caregivers a brief respite from the emotional pressures of caring for a loved one.

While many of us can learn the skills needed to work as a CNA, the compassion and empathy for others cannot be taught. This comes from the heart, making the profession a labor of love.

“My clients and coworkers are extended family members,” Teena adds. “I love what I do.”

For more information on Homeland HomeCare call 717-221-7892.

Homeland Hospice Staff Member Earns Advance Certification: Meet Angie Smyser

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angie smyser, homeland hospice social worker

After four years as a social worker with Homeland Hospice and nearly two decades of working in the profession, Angie Smyser has earned her certification as a licensed clinical social worker, which refers to social workers who have obtained their master’s degree in social work and completed the requirements in their state to obtain their professional license. Angie is the first person at the organization to achieve this accreditation. Homeland Hospice is a nonprofit hospice program that serves communities throughout Central Pennsylvania.

Social workers are an integral part of Homeland’s team of support. They work with nurses, counselors, home health aides, physicians and others to provide comprehensive support to patients and their families. Social workers assess the emotional dynamics of a household and help families face their concerns during a patient’s end-of-life journey.

“Social and emotional issues come along with health issues,” says Mary Peters, MSW, assistant director of social services at Homeland Hospice. “Social workers bring these components together to best serve our patients.”

As a licensed clinical social worker, Angie can now both meet the immediate needs facing families and dive deeper into counseling to help patients and their loved ones overcomes emotional barriers to finding peace.

For Angie, helping people involves looking at the behaviors and emotions at the surface as well as what is kept private and only shared after earning one’s trust.

“We all have layers to our emotions,” Angie says, “Dealing with the imminent death of a loved one often brings out unresolved feelings and issues.”

Through her training, Angie has learned to approach issues through a clinical lens to see how she might help patients and family members deal with the root causes of issues. Finding productive solutions to problems while family members have the opportunity to communicate often lessens the burden of grief after the passing of a loved one.

To earn her license, Angie completed 150 clinical hours with an experienced licensed clinical social worker who served as a mentor. Angie participated in individual and group sessions monthly or more frequently for more than four years. This was followed by a comprehensive exam, which she passed in August.

“Homeland is fortunate to have Angie’s skill set,” Mary says. “We can now bring an additional level of support to our patients and families.”

For Angie, the driving force behind her interest in earning her certification is her eagerness to help families when they need it most.

“Sometimes people just want to be heard,” Angie says. “I’m honored to help families in their time of need.”

To learn more, please contact Homeland Hospice at (717) 221-7890.