Archives: Employee Spotlights

Your choice. Our privilege. For Homeland Hospice this is a promise to deliver the most compassionate care possible to all patients and their families. In his role as a licensed social worker (LSW) with Homeland Hospice, Andrew Humes lives these words every day as he helps patients during their end-of-life journey. Homeland Hospice is a hospice program that serves communities throughout Central Pennsylvania.

Andrew has been with Homeland for nearly three years. He joined the staff after earning his undergraduate and master’s degrees in social work at West Chester University. During his academic tenure he focused on gerontology because he enjoys connecting with seniors and learning their life stories. Following his course work, Andrew interned with a hospice organization in West Chester. He loved his hands-on experience and admired the hospice philosophy of care.

“I was excited to learn about the position with Homeland,” Andrew says. “I was confident I could do the job and make a difference.”

Andrew returned home to Mechanicsburg and immediately embraced his role at Homeland Hospice. Homeland Hospice helps patients live as fully and comfortably as possible by providing symptom and pain relief; care services and therapies; spiritual support and on-call support.

As a social worker, Andrew helps families with the most emotional parts of their journey and ensures they have access to non-medical resources. Patients and families often need a friend who will not judge them as they deal with difficult and painful emotions. Listening and affirming beliefs and feelings helps patients and families find comfort and peace amidst grief. This can look differently depending on the patient.

“I fondly remember a patient whose last wish was to finish a book he was writing,” Andrew recalls. “It was an honor to help make this happen.”

Andrew and his patients often form unique levels of trust and bonds during a short period of time. Andrew knows everyone is different, and he works diligently to find a common ground for conversation and connections.

“Sometimes, patients want to talk about everyday life, like sports,” Andrew adds. “Talking about a recent game can help a patient feel like life is normal, if only for a few minutes.”

Andrew often includes his personal hobbies and passions in his work. As an avid runner, Andrew helped organize the Homeland Hospice 5K and Memory Walk in September of 2024. He shared his enthusiasm for the sport and his love of Homeland during guest appearances on Good Day PA on abc27 and WINK 104.

Two years ago, Andrew and his family were on the receiving end of hospice services when his grandmother was in her final days of life. She received hospice services from an organization close to her home. Andrew saw his mother step into the role of primary caregiver and the toll of grief and worry she carried. This experience made Andrew acutely aware of the impact one can make through extra kindness, support and attention to details.

“I have a better understanding of the needs of families,” Andrew says. “I am a better social worker because of this experience.”

As a sports fan and marching band instructor, Andrew knows it takes everyone working together to be successful. This is what he loves most about Homeland. The team approach to care sets everyone up to meet the needs of families.

“I love connecting with patients and families,” Andrew adds. “This work makes a more complete person.”

For more information about services for patients and families, call Homeland Hospice at (717) 221-7890.

As a nurse case manager for Homeland Hospice, Batya Kassner finds the collaborative spirit and teamwork “amazing.” 

“Everyone respects everyone else’s role that they play, and everyone is more than willing to jump in and help with whatever is needed,” Kassner said. “The communication is awesome. No team works together without good communication.” 

Kassner has been a Homeland Hospice nurse since the fall of 2023. In a career devoted to nursing, this is her first time working in a hospice setting. 

She knew she was in the right place when she experienced a particular moment with a Homeland Center resident and patient. As he took his last breath, he was surrounded by his best friend, Homeland Center staff, and the Homeland Hospice social worker. 

“I feel like everything clicked, and I thought that this is how it should be,” she said. “It must have been so good for him to know he was surrounded by all these people who loved him, cared about him, were looking out for him, and covered all the bases of his and his loved ones’ needs. It felt like such a complete moment.” 

Kassner is a native of the Harrisburg area who enjoyed volunteering at nursing homes while she attended Trinity High School. She tested her interest in long-term health care by becoming a certified nurse assistant in a small assisted-living facility in Baltimore. Her supervisor, a nurse who co-owned the facility, encouraged Kassner to pursue her nursing degree, which she completed at the University of Illinois Chicago.  

While still in nursing school, Kassner was fascinated by an internship in a behavioral health facility. When she returned to the Harrisburg area, a Homeland Hospice team member she knew from her synagogue suggested that she shadow a Homeland Hospice nurse. She loved the experience. 

She realizes now that hospice combines her love of getting to know long-term care patients with the emotional intricacies she experienced while shadowing in the behavioral health facility.  

“You’re dealing with pain,” she said. “You’re dealing with grief. You’re dealing with loss. You’re helping people through a really difficult time in their life and through a transition.” 

The nurses at Homeland Hospice, a service of Homeland at Home, fulfill a wide range of duties. While monitoring patients and managing symptoms, they also ensure that families have all the necessary equipment and supplies. They are liaisons to the range of complementary services available for patients, including podiatry, massage, music therapy, and in-home support for family caregivers.  

Listening is the key to success, Kassner said. 

“Sometimes, people just have to vent,” she said. “They’ve had a rough year or multiple years going through chronic disease. A lot of it is being able to sit, listen, and understand and not try to fix everything immediately. You can’t assess needs until you really sit and listen to someone.” 

Her patients might be in their homes, hospitals, or care facilities. She especially appreciates Homeland Center staff for their close relationships with all the residents. 

“When I go to Homeland Center, the nurses and staff know who my patients are and immediately tell me what’s been going on with them,” she said. “There’s no having to hunt people down to have to figure out how the patient is doing or how things have changed. They know, and they tell me. It’s really good teamwork.” 

Outside of work, Kassner spends time with her five-year-old daughter, who started kindergarten this year and is an avid collector of bugs. Kassner enjoys reading – a recent stretch of “gloomy Russian-prison weather” inspired her to read Dostoevsky – and languages, with Spanish being her best. She is a self-proclaimed “gym rat” and a hiker whose favorite spot is King’s Gap Environmental Education Center, with its breathtaking views and choice of trails. 

“It’s beautiful and peaceful,” she said. “I’ve never had a bad hike out there.” 

As a Homeland Hospice nurse, Kassner believes she enables families to “live out their love in action” to continue nurturing their time and special relationships with their loved ones. 

“To get to be a part of that is a privilege,” she said. “You’ll hear families reminiscing and laughing even after I pronounce that their loved one has passed. The families are gathered in the house, and they’re all remembering the nice times. I love those moments because I know it was peaceful and that the person is still very present in the love they feel around them.” 

Homeland Center offers levels of care including personal care, memory care, skilled nursing and rehabilitation. Homeland also provides hospice, home care, home health and palliative care services to serve the diverse and changing needs of families throughout central Pennsylvania. For more information or to arrange a tour, please call 717-221-7900.