My Volunteer Journey

By Lisa Wolff, Homeland Hospice Volunteer

About 6 years ago, I was fortunate to be able to retire from a long career as a health care lawyer. After I retired I had to figure out what I wanted to do when I “grew up.” I decided I wanted to work directly with patients instead of working at a desk. While it was definitely not easy to find such a job without any experience and with my “maturity” eventually I was hired as a nurse’s aide in the Neurology Unit at Harrisburg Hospital. This was great because they provided the training I needed for the job. Being a nurse’s aide was about as different from a legal desk job as any job could be! It was fast paced, hands on, and never a dull moment! It provided me the opportunity to meet all types of people, from all walks of life and many cultures, to provide hands-on care and comfort, and to be a part of the patients’ and their families’ lives for a short period of time. Often, patients were so grateful for my small service that it was overwhelming to me. I learned so much about people and the world in general. It was one of the most meaningful experiences of my life.

After several years as a nurse’s aide, I decided it was time to retire more permanently so that I could spend more time with my family. I knew I still wanted to work with patients and I thought volunteering for a hospice organization might fit the bill. After doing some research about the Homeland organization, I met with Laurie and was very impressed by her leadership skills and her vision for the volunteer team. I became a volunteer patient companion.

In a little over a year of volunteering with Homeland Hospice I have had many different kinds of experiences. Some patients are just as sweet and pleasant as can be and have no difficulty talking with me about a variety of subjects. Others are not able to communicate verbally or have significant hearing loss. Sometimes, I feel uncomfortable because a patient is not able to communicate and I don’t have a lot to say (I don’t really feel it is appropriate to talk about myself and my life too much). Other times, I feel concerned because, based on my nurse’s aide experience, I have identified a possible care giving need. In these instances, I either figure it out myself, such as reading to a patient who is nonverbal (if they seem to like that) or I call on Laurie. Laurie is a great resource! She always has good ideas when I am seemingly stuck! Also, if I have a care giving issue she will very quickly get a response from the patient care team.

One time I had a patient who was known in her facility as a very grouchy lady. Every time I visited, she was in a bad mood and had a list of complaints about her condition or her environment that she wanted me to address. (I realized that if I were in her place, I would probably have similar complaints, but I know that voicing such complaints is not always the best way to win friends). I would chat with her and play gin rummy (using her rules) and after a while she would become pleasant and I would be able to coax her to take a walk down the hall. Invariably, when I left she would ask for a hug, which I gladly gave. Just helping to make a patient a little happier for a short while is my goal.

Volunteering for Homeland Hospice is so rewarding. I must say, however, that sometimes I really don’t want to make a visit. It can seem too challenging to think of things to say, or deal with someone who is nasty, non-verbal or hearing impaired. However, I have to laugh at myself once again because every time I leave a patient and get into my car to go back to my nice life, I am filled with gratitude about the visit I just had. I hope I make some small difference in the patients’ day. I know they have made a difference in mine.

I am bummed about the pandemic. I really miss interacting with the patients. I learn so much from them and I cannot imagine how difficult it is for them and their caregivers to be so isolated from social interaction. I do write cards, I can only hope they help a little.